There are two possibilities:
The front of your card contains your photo, your University ID Number, full legal name as it appears in your records, and your primary status at the University. The back of your card contains helpful information on how to report your card lost or what to do if you find a lost card.
No, there is only one identification card on the Illinois State University campus. This card will be used as your regular ID, as admittance into building and events, as your meal card (if you have a meal plan), to access the optional Redbird Dollars Account, etc. Faculty/staff do not receive a student Redbird Card even if they are taking classes. Beginning Fall 2014, the Redbird Card will be used to access your Red Alert Pass, purchased from University Athletics.
Students: If you are a new student, your card will be active when the system switches to the semester in which you are registered (see below). You may receive your card once you are registered for at least 1 credit hour for the current or future semester.
As long as you continue to register for classes each semester, your card will stay active. Cards will stay active through summer if registered for spring semester and the following fall semester at the time of the switch. For riding the Connect Transit buses, please allow a day or two after the semester starts or after you register for classes, whichever comes last, for the card to start working. For purchases, see "When will the money on my card be available?" below (card must be active). Your card will stop working for these services once you are no longer registered for classes (withdrawn, graduated, etc).
Faculty/Staff: Your card should activate on or before your start date with the University. You may receive your Redbird Card once your paperwork is complete & Human Resources has emailed your UID number.
Yes. For students, there are various businesses around the Bloomington-Normal area that offer student discounts. Currently, we are not aware of a comprehensive list.
For Faculty/Staff, please refer to the ISU Civil Service website for the most current list.
There is a $15 replacement fee for lost/stolen Redbird Cards. Broken or damaged Redbird Cards are replaced for $5 (you must have your broken Redbird Card with you at the time of replacement). There are some exceptions:
The instances below will result in no replacement fee being charged.
No, the Redbird Card is not a bank debit card. The money can only be spent on campus and at the bookstores (Alamo II and Barnes & Noble). Cash withdrawals are not given.
You may view all of your most recent transactions (about 30 days worth) on My Illinois State. Once logged in, you will see three tabs. The Plan Balance(s) tab has a link to "View Recent Transactions".
Statements will not be mailed out. However, a statement may be obtained anytime, free of charge, from the Redbird Card Office in the Bone Student Center.
You can view your balances through My Illinois State. Once logged in, you will see the plan balances displayed.
Your balance will be shown on the register's display screen after each purchase. Please be aware that some people have more than one account. The balance remaining reflects the current balance of the account used for the transaction. The current balance of your Redbird Account may be viewed at any of the cash-to-card machines located on campus. Current account balances may also be obtained from the Redbird Card Office in the Bone Student Center.
Redbird Dollars: Funds are available immediately if deposited at the Redbird Card Office, any cash-to-card machine, or at the Cashier's Office. If you mail in a check the funds are available as soon as the check is received and deposited. Funds added through My Illinois State are available within 20 minutes of deposit.
Meal Plan & Flex Dollars: In the fall, Meal Plans & Flex Dollars are loaded the Wednesday before classes start. For spring, Meal Plans & Flex Dollars are loaded the Friday before classes start. Summer Meal Plans vary depending on the length of your housing contract and/or dining contract.
Any money left over in the Redbird Account will remain in the account until you close your account (see below for more information on closing your account).
No refunds will be issued for unused meals. Unused Flex Dollars from the fall semester will roll over into a secondary "rollover" Flex account & Spring Flex Dollars will be loaded on to the primary Flex account if a Meal Plan is retained for the spring semester. No refunds will be issued for Flex Dollars at the end of the spring semester. For more information on the Meal Plan please see the Dining website.
Money cannot be added to the Meal Plan or Flex Accounts. Instead, money is added to the Redbird Account. The system will automatically pull money from the Redbird Account if the Meal Plan or Flex Accounts have a zero balance. The transaction is seamless to the student; cashiers automatically apply the charge to the correct account.
Redbird Dollars may be used at any location on campus accepting the card. Please be aware there can be multiple accounts on the card (Meal Plans, Flex and Redbird Dollars) and the balances are not added together. For example, if there is $2 left in the Flex Account and $20 is added to the Redbird Dollars and student purchases an item for 50 cents, the balanced displayed will be $1.50. The card system displays the balance of the account from which the money was removed. The Redbird Dollars balance will not be displayed until money is removed from the account.
No, not while the card is active and you are attending Illinois State University. After leaving the University, if there is a balance left in the Redbird Account that is unclaimed after one semester, there is a $5 inactive fee charged per month. To avoid this fee, either request a refund when leaving or graduating, or be sure to respond to letters sent to you by the Redbird Card Office asking for address verification for the refund.
Redbird Account: You may not close your account or withdraw funds except at the end of the spring semester, when you graduate, or when you withdraw from the University. At that time, you may either complete a Redbird Account Refund Request Form online, complete a paper form in our office, or request a refund over the phone (call 309-438-CARD). The refund is sent through Student Accounts. If you owe the University money, the refund will be applied towards what you owe. If not, you will receive a check in the mail within a few weeks.
All other Accounts: For information on closing your Meal Plan or Flex Account please see the Dining website.
No. The Redbird Account is intended to be used only for purchases at on-campus locations, The Alamo II, & Barnes & Noble Bookstore (Bone Student Center). Cash withdrawals and off-campus purchases are not available.
Normally the card system software is on-line, which means when your card is swiped, the register sends the amount to the card system software, the money is deducted from your account immediately, and a balance is sent back to the register. But if there is a power outage, or the system is having other problems and the registers cannot communicate with the card system software, the system will be off-line. When this happens, your transactions are stored and sent to the card system software at a later time.
If you do not have enough money to cover the transactions that are later sent to the system, a negative is put onto your account in a special "bucket" called Plan 2. When you add more money to your Redbird Account, this negative in Plan 2 is cleared against what you have added.