If you encounter a problem with a card reader, please consult the following:
Call Canteen Vending at (800) 788-6380, 24 hours a day.
For payment via Redbird Dollars, email firstname.lastname@example.org with the details (date and time of transaction & what type of problem). Also, visit LaundryView customer service, to report the issue to CSC Serviceworks.
If you have an immediate concern with University Housing laundry, please visit your residence hall front desk to report the problem.
Try swiping the card in the opposite direction or change the speed of the swipe (try swiping it faster or slower). If none of these work, bring the card to the Redbird Card Office. The magnetic stripe is either damaged and your Redbird Card needs to be replaced, or it has been demagnetized and needs to be re-encoded (it can be replaced if re-encoding does not solve the problem). Re-encoding is free of charge. If the magnetic stripe is damaged and the card needs to be replaced, there may be a $5 charge depending on how old the Redbird Card is. Redbird Cards are replaced for free if they are four years old or older.
Chances are that your card works at vending machines located in the residence halls because they accept more accounts than non-residence halls vending machines. Consult the Location sheet for exact information.
There isn't a problem with your card. The message means the copy machine is off-line. Try another copy machine on a different floor since the machines are linked and one off-line on a floor usually means all of them on that floor are off-line. Please report the problem to the Milner Information Desk or call (309) 438-CARD (2273).
You can use My Illinois State. Once logged-in, scroll down to the section labeled "Report Lost or Found" and select "Report my Redbird Card Lost". This will immediately deactivate your card. Once the card is deactivated, if it is swiped, the lost/stolen error message will appear. If you find your card, you can use My Illinois State to reactivate your card.
If you do not have access to My Illinois State, call the Redbird Card Office at (309) 438-CARD (2273) and they will deactivate your card for you. If the Redbird Card Office is closed, call the ISU Police Department at (309) 438-8631 and they will deactivate your card. See the Disclosure Statement (section IX) for liability on lost/stolen Redbird Card transactions.
For other problems not listed, contact the Redbird Card Office at (309) 438-CARD (2273).