Lost/Replacement Cards and Security
Come into the Redbird Card Office during business hours. It helps if you have a photo ID, but if all your identification has been lost or stolen, you will still be able to get a new Redbird Card. A new photo will be required at re-issuance. Redbird Cards are replaced for free if the card is four years old or older. Learn about the fees charge
Report a Lost or Stolen Redbird Card
- Login to My.Illinoisstate.edu/redbird-card
- Scroll down towards the bottom of the page
- Select "Report my Redbird Card Lost"
Secure Your Redbird Card
Your Redbird Card may not be held by campus departments for any reason. Your card is very important. Keep it in your possession at all times.
Unauthorized Redbird Card Use
Unauthorized use or use by a party other than the person identified on the Redbird Card, as well as tampering or alteration, warrants confiscation and possible disciplinary action by the University.
Found ID Cards
Your Own
If you find your card you reported lost, you may re-activate it online:
- It must be your current/most recent Redbird Card
- Login to My.Illinoisstate.edu/redbird-card
- Scroll down towards the bottom of the page
- Select "Report my Redbird Card Found"
You may also call the Redbird Card Office at (309) 438-2273 during office hours to re-activate.
Another Student or Staff
If you find someone's lost Redbird Card, please contact the Redbird Card Office at (309) 438-2273 as soon as possible. We can put a note in the cardholder's record indicating the card has been found so that they do not purchase a new Redbird Card. You can copy our office (idcard@IllinoisState.edu) on any communication to the cardholder as well.
If possible, please drop the card off at the Redbird Card Office, located on the first floor of the Bone Student Center. Otherwise, please email us the cardholder name and UID along with your contact information so we can let the cardholder know how to contact you to pick up their Redbird Card.
Fees
Free Cards
There is no charge for a new Redbird Card if:
- You are getting your first Redbird Card or replacing an old style (red banner at the top) for the new style ("smartcard" with Reggie or Campus image at the top).
- You need to make a status change. A status change would be, for example, changing from a faculty/staff member to a retiree.
- You have changed your Legal Name (must be updated with the University) and it results in a Preferred Name change.
- Your Redbird Card is broken or lost, but it was four years old or older.
$5 Charge
There is a $5 charge for a new Redbird Card if:
- Your Redbird Card is broken or damaged and less than four years old. NEVER punch a hole in your Redbird Card, it can damage the internal antenna and/or magstripe.
- You have updated only your Preferred Name with the University. However, if a legal name change causes a preferred name change, the replacement fee is waived.
Your current Redbird Card must be turned in to the Redbird Card Office at the time of replacement.
$15 Charge
There is a $15 charge for a new Redbird Card if:
- Your Redbird Card is lost or stolen and less than four years old.
- A replacement card is requested, but the cardholder does not have old Redbird Card to turn in to the Card Office.